Where Is My Order?
Information regarding this should be included in your dispatch confirmation email which should arrive shortly after your order has been dispatched. If you cannot find this email, please search your inbox for Nusa.

Why Is My Item Taking Longer Than Specified?
It is an estimation that deliveries will arrive within 7 days. All deliveries are handled by shipping couriers and therefore we can only give estimations. There is a small chance that your delivery may come earlier or later than specified.

You will be sent an email with more information regarding your order delivery when your order is dispatched.

Problems in receiving your order?
In the event of any failed delivery, your order will be cancelled and the cost of the items you ordered only will be refunded to the card used at checkout, once your order is sent back to our warehouse.

How do I return my order?
We do not offer exchanges, but we do offer refunds for products purchased directly from us which are returned in the same condition that you received them in, with tags and liners intact.

From the day you made your purchase, you have 30 days to send any items back to us for a refund.

If you would like to arrange a return, please contact us at hello@nusayoga.co.uk

BREXIT (The UK Leaving the European Union) – Consequences for European Customers
As our goods are shipped from the UK, and the UK has now left the European Union, there may now be additional charges to pay on delivery of your goods. Please read and note the below.

VAT
VAT will now be payable in EU countries where the customer resides – rates vary from country to country but average 20%. VAT will be payable on delivery of the parcel in the local country. The customer will have an invoice attached to the shipment for payment.

The Low Value Consignment relief provisions apply until June 2021 – until then you can sell purchased goods under the value of €22 without VAT being applicable.

To find the VAT rate in your local country please click here.

Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.

Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.